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by: Al Stubblefield  List Price: $24.95 Amazon.com's Price: $16.47 You Save: $8.48 (34%)Prices subject to change. Availability: Usually ships in 24 hours
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Binding: HardcoverDewey Decimal Number: 362.10973 EAN: 9780471708902 Edition: 1 ISBN: 0471708909 Label: Wiley Manufacturer: Wiley Number Of Items: 1 Number Of Pages: 240 Publication Date: November 30, 2004 Publisher: Wiley Studio: Wiley Related Items:
Browse for similar items by category: Click to Display Editorial Review: Product Description: "This crystal-clear book offers to any who will listen invaluable, detailed guidance on how and why to move toward a true culture of excellence in hospital care. It isn't easy, but, as their results show, it's a journey well worth taking."—Donald M. Berwick, MD, president and CEO, Institute for Healthcare Improvement The Baptist Health Care Journey to Excellence presents tested principles and best practices to help improve your corporate culture and customer satisfaction, which will lead to loyalty, stability, sustained productivity, and profitability in your own organization. Order your copy today! Average Rating:
 Rating:  - Sounds good on paper, but.......................Very inspiring, yes. Alot of truth also, but to implement it, another story. I think one reason why it worked so well at Baptist hospital, was because of their faith-base. I really believe that's part of it. You go up against a mountain though when you try to light fires under people and they just don't catch. You can't make people to be motivated. It has to start at the top and work it's way down. Otherwise, you'll be frustrated and dejected. Rating: - The Baptist Health Care JourneyI think there is much to learn from the culture Baptist Health Care has been able to create and sustain. Rating: - hard copy good... electronic copy very bad.Still waiting for the hard copy... the electronic copy was not useable. The idea is a good one the execution is not up to par. Most other eBook sites offer an option for Adobe (.pdf) format so it can be viewed while off line, Amazon does not. You can only view or print a single page at a time with Amazon, also not very useful. Rating:  - Fantastic bookGreat book, well written. Hard to argue with their results. Many practical ideas. Rating: - A great read.I enjoyed every page of their journey. It was fun to read and a great learning experience about how to truely engage your employees and help them behave as owners of the company. 
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