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Binding: HardcoverDewey Decimal Number: 658.562 EAN: 9780873894456 ISBN: 0873894456 Label: ASQ Quality Press Manufacturer: ASQ Quality Press Number Of Items: 1 Number Of Pages: 294 Publication Date: 1998-12 Publisher: ASQ Quality Press Studio: ASQ Quality Press Browse for similar items by category: Click to Display Editorial Review: Product Description: In-depth interviews with over 50 top business leaders and quality professionals identify the five overarching trends impacting today's practice of quality improvement. Real-world applications and advice, along with the author's innovative Starburst model, then allow the reader to integrate quality initiatives into a simple, cohesive framework. Average Rating:
 Rating: - A fundamental contribution to organizational designLori Silverman is perhaps ahead of her time a few years with her organizational design and development insights. The book contains much information you can use right now, successfully, to develop organizations with quality and integrity. Rating: - A readable, useful reference for improving performanceCritical SHIFT is about as user friendly as a book can get. I can FIND things in here...and they are useful things that help me identify trends, understand my environment and take effective action. I recommend Critical SHIFT to those who want to hit the ground running. No one subject takes forever to read. I can grab what I need and move on. I have already used pieces of Lori's value management approach in our strategic planning process. I plan to use more. Rating: - Quality isn't dead, it's multidimensionally shifting"Oh, no not another program!" "Don't use the "q" word around here!" There always seems to be something different, but quality has philosophically remained solid. Critical Shift describes the shifts that quality has made over the years and emphasizes the critical trends that face organizational and lifestyle issues in the future. Are you doing quality if you are using benchmarking strategies, mass customization, reengineering, environmental audits? The Starburst Model offers an integrative ... Read More 
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