Books for Prep



Conducting the Reference Interview: A How-To-Do-It Manual for Librarians (How to Do It Manuals for Librarians) (How to Do It Manuals for Librarians)




 View Shopping Cart or Checkout 


: Conducting the Reference Interview: A How-To-Do-It Manual for Librarians (How to Do It Manuals for Librarians) (How to Do It Manuals for Librarians)

Amazon.com's Price: $65.00
Prices subject to change.

Used Price: $55.00
Third Party New Price: $65.00


Availability: Usually ships in 24 hours



This item ships for FREE with Super Saver Shipping.
Binding: Paperback
Dewey Decimal Number: 028
EAN: 9781555704322
Edition: 1
ISBN: 1555704328
Label: Neal-Schuman Publishers
Manufacturer: Neal-Schuman Publishers
Number Of Items: 1
Number Of Pages: 241
Publication Date: July 31, 2002
Publisher: Neal-Schuman Publishers
Studio: Neal-Schuman Publishers



Related Items: Alternate Versions: Click to Display

Browse for similar items by category: Click to Display


Editorial Review:

Product Description:
The reference interview is key to the practice of librarianship. Now, Ross, Nilsen, and Dewdney outline the most effective methods librarians can use to find out exactly what a user needs to know. Packed with solid advice, exercises, strategies, models of human communications, and exercises for avoiding common pitfalls, the authors also offer dozens of examples of both successful and problematic reference interviews with constructive critiques and suggestions.



Customer Reviews
Average Rating: out of 5 stars

Rating: 5 out of 5 stars - Learned a ton
As I was preparing for paraprofessional librarian job interviews--I don't have formal training as a librarian--I found this book very helpful. It gave me both a general framework and lots of specifics. Anyone, not just librarians, trying to help people find information they need, but don't know how to ask for, would learn from this book. It also teaches some fabulous customer service skills. I felt like I'd taken a thorough crash course in helping people get their needs met.


Rating: 5 out of 5 stars - Effectively conducting interviews
Collaboratively written by Catherine Shedlrick Ross (Professor and Dean, who teaches graduate courses in reference services and readers' advisory work in the MLS program); Kirsti Nilsen (Assistant Professor, MLIS programs for the University of Western Ontario and the University of Toronto); and Patricia Dewdney (Associate Professor and librarian workshop instructor), Conducting The Reference Interview: A How-To-Do-It Manual For Librarians covers every aspect of properly and effectively conducting ... Read More






 






In association with Amazon.com