Books for Prep



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1.
: Results That Last: Hardwiring Behaviors That Will Take Your Company to the Top
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2.
: 101 Answers to Questions Leaders Ask
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4.
: The Baptist Health Care Journey to Excellence: Creating a Culture that WOWs!
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5.
: Practicing Excellence: A Physician's Manual to Exceptional Health Care
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6.
: Crucial Conversations: Tools for Talking When Stakes are High
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7.
: What's Right in Health Care: 365 Stories of Purpose, Worthwhile Work, and Making a Difference
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8.
: Love Your Patients! Improving Patient Satisfaction with Essential Behaviors That Enrich the Lives of Patients and Professionals
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9.
: Good to Great: Why Some Companies Make the Leap... and Others Don't
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10.
: Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
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